Can a deleted account be recovered? has a process for handling the deletion and deactivation of accounts, and it's important to understand the distinctions between these states:

Deactivation or Suspension:

  1. Accounts may be deactivated for various reasons, including inactivity, user requests, or abuse.
  2. If your account is deactivated or suspended, it will still be visible in your client area with a description of its status.
  3. No data is deleted when an account is deactivated or suspended, which means all your files, databases, settings, and content remain intact.
  4. You have the option to either reactivate your account or request a backup of it if it's in a suspended state.


  1. Accounts may be deleted automatically by under certain circumstances.
  2. Once an account is deleted, it will no longer be listed in your client area, and it cannot be recovered.
  3. All data associated with the deleted account is completely erased, including files, databases, settings, and other content.
  4. Domain names that were assigned to the deleted account become available for use by others, and free subdomains can be used by anyone on their own hosting accounts.
  5. Once an account is deleted, there is no way to reactivate it or recover any of its content.

It's crucial to differentiate between accounts that are deactivated or suspended (which can potentially be restored) and accounts that have been deleted (which cannot be recovered). If you believe your account may have been deleted, and it is no longer listed in your client area, there is nothing that can be done to restore it, and contacting support will not change this outcome.

Understanding the status of your account and taking appropriate action, such as reactivation or requesting backups, can help ensure the safety and preservation of your website's data on the platform.